General

How to Reset Your Password
If you have forgotten your password, you can easily reset it yourself: Go to the Freshdesk support page: https://springernature-gga.freshdesk.com/de/sup...
Thu, 31 Jul, 2025 at 3:23 AM
Can I change the language of communication?
Following the link "Edit profile", you can set your preferred language (German/English) in your profile. Automated e-mails addressed to you will b...
Wed, 9 Sep, 2020 at 10:59 AM
Can I edit my profile?
If you follow the link "Edit profile", you can change the time zone, your preferred language (German/English) and the signature of your emails sen...
Wed, 9 Sep, 2020 at 10:52 AM
What is my profile?
When you create your first ticket in the portal, a user profile is created that contains the data available in Outlook. It also contains the time zone of yo...
Wed, 9 Sep, 2020 at 10:43 AM
What will I find in the Freshdesk portal?
In the Freshdesk portal you have the possibility to create service tickets and later track their status. You will also find forums on service topics where y...
Wed, 9 Sep, 2020 at 10:38 AM